FAQ
1. WHERE DO YOU SHIP?
We ship only to the 48 contiguous United States.
We currently do not ship to Alaska, Hawaii, U.S. territories, or international destinations.
2. HOW MUCH DOES SHIPPING COST?
Standard Shipping: $0.00
Free standard shipping is available for eligible orders delivered within the 48 contiguous United States.
3. HOW LONG DOES ORDER PROCESSING TAKE?
Orders are normally processed within 1-2 business days after payment is successfully authorized.
Business hours are Monday through Friday, from 9:00 AM to 5:00 PM (UTC-5), excluding U.S. federal holidays.
Orders placed outside business hours, on weekends, or on holidays will begin processing on the next business day.
4. HOW LONG DOES DELIVERY TAKE?
Order Processing: 1-2 business days
Transit Time: 3-7 business days
Estimated Total Delivery Time: 4-9 business days
Delivery times are estimates and may be affected by carrier delays, weather, holidays, high order volume, or address issues.
5. WHICH SHIPPING CARRIERS DO YOU USE?
Orders may be shipped through USPS, DHL, UPS, or FedEx.
The carrier is selected according to the destination, package, and available service.
6. HOW CAN I TRACK MY ORDER?
When tracking information becomes available, it will be sent to the email address provided with your order.
Tracking may take 24-48 hours after shipment to display an update on the carrier’s website.
7. WHY DID I RECEIVE MORE THAN ONE TRACKING NUMBER?
Products from the same order may be shipped separately.
If this happens, you may receive multiple packages and tracking numbers at no additional standard shipping cost.
8. CAN I CHANGE OR CANCEL MY ORDER?
Contact us within 24 hours after placing your order to request a cancellation, shipping-address correction, or other change.
We will make reasonable efforts to assist, but changes and cancellations cannot be guaranteed once processing or shipment has started.
9. WHAT SHOULD I DO IF I ENTERED THE WRONG SHIPPING ADDRESS?
Email info@desahubhome.com within 24 hours after placing your order.
Address changes cannot be guaranteed after processing or shipment has started. Customers are responsible for providing a complete and accurate shipping address at checkout.
10. WHAT IS YOUR RETURN PERIOD?
You may request an eligible return within 30 calendar days after delivery.
Contact info@desahubhome.com before sending a return. Returns sent without prior authorization may not be accepted.
11. WHAT CONDITION MUST A RETURNED PRODUCT BE IN?
For a change-of-mind return, the product must be unused and in its original condition.
The product must include its original packaging, parts, accessories, instructions, and other included items. An order number or other proof of purchase is required.
12. WHO PAYS FOR RETURN SHIPPING?
For an approved change-of-mind return, the customer is responsible for return shipping costs.
If a product is confirmed to be damaged, defective, or incorrect, Desa Hub Home will pay the applicable return shipping cost.
13. DO YOU CHARGE A RESTOCKING FEE?
No. We do not charge a restocking fee for eligible returns.
14. WHAT SHOULD I DO IF MY PRODUCT ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT?
Contact info@desahubhome.com within 3 calendar days after delivery.
Include your order number, a description of the problem, clear photographs of the product, and photographs of the packaging and shipping label where applicable.
Do not discard the product or packaging before receiving instructions from us.
15. WHERE SHOULD I SEND AN APPROVED RETURN?
Authorized returns must be sent to:
DESA HUB INC
3555 BONNER DR
OLIVE BRANCH, MS 38654
United States
Do not send a return before receiving authorization and return instructions from us.
16. HOW LONG DOES A REFUND TAKE?
After a return has been received, inspected, and approved, the refund will be issued to the original payment method within 5 business days.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
17. DO YOU OFFER DIRECT EXCHANGES?
No. We do not offer direct exchanges.
If you want a different product, return the eligible original product according to our Refund Policy and place a new order separately.
18. WHICH PAYMENT METHODS DO YOU ACCEPT?
Payment methods available at checkout may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay.
The payment methods displayed at checkout are the methods currently available for your order.
19. WHICH CURRENCY DO YOU USE?
All product prices and order totals are displayed and processed in U.S. dollars unless otherwise clearly stated.
20. IS MY PAYMENT INFORMATION SECURE?
Payments are processed through secure third-party payment services.
Desa Hub Home does not directly store complete payment card numbers.
21. WHAT SHOULD I DO IF MY PAYMENT IS DECLINED?
Confirm that your billing and payment information is correct.
If the payment is still declined, contact your bank or payment provider for assistance.
22. WHAT SHOULD I DO IF TRACKING SHOWS DELIVERED BUT I CANNOT FIND MY PACKAGE?
Check the delivery area, mailbox, household members, neighbors, and any delivery notice from the carrier.
If the package still cannot be located, contact info@desahubhome.com with your order number and tracking information.
23. HOW CAN I CONTACT CUSTOMER SERVICE?
Legal Company Name: DESA HUB INC
Store Name: Desa Hub Home
Website: https://desahubhome.com
Email: info@desahubhome.com
Phone: 【--】
Address: 3555 BONNER DR, OLIVE BRANCH, MS 38654, United States
Customer Service Hours: Monday-Friday, 9:00 AM-5:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays