Shipping policy
This Shipping Policy applies to purchases made through desahubhome.com.
1. SHIPPING AREA
We ship only to the 48 contiguous United States.
We currently do not ship to Alaska, Hawaii, U.S. territories, or international destinations.
Orders with an unsupported delivery address may be canceled and refunded.
2. SHIPPING COST
Standard Shipping: $0.00
Free standard shipping is available on eligible orders delivered within our shipping area.
3. ORDER PROCESSING
Orders are normally processed within 1-2 business days after payment is successfully authorized.
Business hours are Monday through Friday, from 9:00 AM to 5:00 PM (UTC-5), excluding U.S. federal holidays.
Orders placed outside business hours, on weekends, or on holidays will begin processing on the next business day.
4. TRANSIT TIME
Estimated transit time after shipment is 3-7 business days.
5. ESTIMATED DELIVERY TIME
Order Processing: 1-2 business days
Transit Time: 3-7 business days
Estimated Total Delivery Time: 4-9 business days
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, high order volume, address issues, or other circumstances outside our reasonable control may affect delivery.
6. SHIPPING CARRIERS
Orders may be shipped using USPS, DHL, UPS, or FedEx.
The carrier is selected according to the destination, package, and available service.
7. ORDER TRACKING
When tracking information becomes available, it will be sent to the email address provided with the order.
Tracking information may take 24-48 hours after shipment to display an update on the carrier’s website.
8. MULTIPLE PACKAGES
Products from the same order may be shipped separately.
If this occurs, you may receive more than one package and tracking number. There is no additional standard shipping charge.
9. ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
Contact us within 24 hours if an address correction is needed.
Address changes cannot be guaranteed after processing or shipment has started.
We are not responsible for delays or failed delivery caused by an incomplete or incorrect address submitted by the customer.
If a package is returned to us, contact us so we can review the available options.
10. CANCELLATIONS AND CHANGES
Requests to cancel or change an order must be made within 24 hours after the order is placed.
We will make reasonable efforts to complete the request, but cancellation or modification cannot be guaranteed once processing or shipment has started.
11. DELAYED ORDERS
If tracking has not updated for an extended period or the estimated delivery window has passed, contact us at info@desahubhome.com.
We will review the tracking information and assist with a carrier inquiry when appropriate.
12. LOST OR MISSING PACKAGES
If tracking shows that a package was delivered but you cannot locate it, check the delivery area, mailbox, household members, neighbors, and any notice from the carrier before contacting us.
Report a suspected lost or missing package as soon as possible. We will review the order and tracking details and assist with the applicable carrier process.
13. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Contact us within 3 calendar days after delivery if an item arrives damaged, defective, or incorrect.
Include your order number, a description of the issue, and clear photographs of the item, packaging, and shipping label where applicable.
Confirmed eligible claims will be handled according to our Refund Policy.
14. CONTACT US
Legal Company Name: DESA HUB INC
Store Name: Desa Hub Home
Website: https://desahubhome.com
Email: info@desahubhome.com
Phone: 【--】
Address: 3555 BONNER DR, OLIVE BRANCH, MS 38654, United States
Customer Service Hours: Monday-Friday, 9:00 AM-5:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays